Refund and Returns Policy

Returns & Refunds

At Taqvero, we want you to feel confident when ordering from us. If there is a problem with your order, please contact us and we’ll work with you to find an appropriate solution.

Because our products are sourced from external suppliers and fulfilment partners, return eligibility and return procedures can vary depending on the product and the reason for the return.

Last updated: August 30, 2026

1. When Can I Request a Return?

You may contact us about a return if:

• You received the wrong item.
• Your item arrived damaged or defective.
• The item is significantly different from the product description.
• You received an incorrect size or product due to an error on our part.

For other reasons, such as changing your mind or ordering the wrong size, please contact us before returning anything. We will confirm whether the item is eligible for return.

Please do not send an item back without contacting us first.

2. Lingerie & Hygiene Items

For hygiene and customer-safety reasons, certain intimate products cannot be returned once they have been opened, worn or used.

Where applicable, eligible intimate items must be:

• Unworn and unused
• Unwashed
• In their original condition
• In their original packaging
• With any hygiene seals or protective liners intact

If a hygiene seal has been removed or the item has been worn or used, we may be unable to accept the return.

This restriction does not affect your statutory rights where the product is faulty, damaged or otherwise does not conform to applicable consumer protection laws.

3. Return Timeframe

Please contact us within 14 days of receiving your order if you believe your item is eligible for return.

After contacting us, we will provide instructions specific to your order.

The return address may vary depending on the product and fulfilment location. Do not return your order to an address shown on the parcel or to any supplier address unless we have specifically instructed you to do so.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging
• Any other information we reasonably request

Depending on the circumstances, we may offer:

• A replacement — where an appropriate replacement is available.
• A refund — to your original payment method.
• Another appropriate resolution — where required by applicable law.

5. Change of Mind or Incorrect Size

If you simply change your mind or select the wrong size, the order may not always be eligible for a return.

This is because some products are supplied through external fulfilment partners and certain intimate products cannot be returned for hygiene reasons.

Please contact us before sending anything back. We’ll review your request and let you know what options are available.

6. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for the cost of returning an eligible item.

Where the return is required because of an error on our part or because the product is defective or damaged, we will determine the appropriate return or resolution process.

We do not recommend sending a return without receiving instructions from Taqvero first.

7. Refunds

Once an approved return has been received and reviewed, we will confirm whether the refund is approved.

Approved refunds will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Shipping charges may not be refundable where the return is due to a change of mind or another reason not caused by Taqvero, subject to applicable law.

8. Items That Cannot Be Returned

Unless required by applicable law, we generally cannot accept returns for:

• Worn or used intimate products
• Washed items
• Items without required hygiene seals
• Items damaged after delivery through misuse
• Items returned outside the applicable return period
• Items that have been altered or modified

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may be forwarded to our fulfilment partners shortly after purchase, we cannot guarantee that a cancellation will be possible once processing or fulfilment has begun.

If the order has already been shipped, it may need to be handled under our return process instead.

10. Important Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Depending on where you live, you may have additional statutory rights relating to faulty, defective, misdescribed or unsuitable goods.

Where applicable law provides rights that are more favourable to you than this policy, those legal rights will apply.